# projects

Case studies

A selection of things I've built, with the problem, approach, and outcome for each.

30+

agent-driven RPA use cases

12,000+

manual hours eliminated / yr

15,000+

operational tickets reduced / yr

ServiceNow

Self-Healing IT & Service Operations Automation

Autonomous remediation workflows that resolve IT incidents and service requests without waiting on a human, built on ServiceNow and RPA orchestration.

ServiceNowRPAAutomationEdgeAgentic Automation

2022 – Presentview case study

IAM

Identity & Access Management (IAM) Automation Platform

End-to-end joiner-mover-leaver automation spanning Azure AD, Active Directory, SailPoint, Okta, and ServiceNow.

Azure ADSailPointOktaServiceNowIAM

2022 – Presentview case study

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